Why didn't my client get an email from Buildwise?
If a client says they didn't get an email from Buildwise, it almost always comes down to one of three things. Check them in this order.
What to check
1. A blank space in the email address
An extra blank space before or after the client's email address will stop the email. A space at the end is the most common one, and it's easy to add by accident. Delete any spaces around the address and send it again.
2. A wrong email address
Check the spelling of the address letter by letter. One wrong letter sends the email somewhere else.
3. The email landed in spam
Ask your client to check their spam folder. If the email is there, have them click "Not Spam". That tells their email provider to trust emails from Buildwise from now on.
Why do emails land in spam?
Buildwise sends emails through Mailgun, a trusted sending service that most software uses. Even so, email providers like Gmail decide on their own what goes to spam, and some of their reasons are out of anyone's control. That's why the "Not Spam" click matters.
We check our email sending logs every day, and we reach out to you if we see an error.
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